Certification of Capability in Business Analysis (CCBA) — Question 163

Performance measures have been collected and analyzed by a business analyst (BA) to evaluate a solution that was launched a few years ago; however, the performance measures do not indicate whether or not the solution is contributing to the desired value. What is the recommended next step?

Answer options

• A. Replace the solution as soon as possible
• B. Identify and collect more measurements
• C. Increase the efficiency of the solution
• D. Reduce the business' expectations of value

Correct answer: C

Explanation

The best next step is to increase the efficiency of the solution, as this directly addresses the potential gaps in performance and value delivery. Simply replacing the solution or reducing expectations does not solve the underlying issues, while collecting more measurements may not provide clarity without improving efficiency.