Certification of Capability in Business Analysis (CCBA) — Question 157

A business analyst (BA) has documented the components of an information technology (IT) library, in preparation for establishing a consolidated catalogue of IT services. When interviewed, several of the IT managers indicated they already have a catalogue, and have no additional information to provide. What activity is necessary to support the project?

Answer options

• A. Analyze existing catalogues
• B. Confirm the project objectives
• C. Expand the interview list
• D. Conduct a focus group

Correct answer: D

Explanation

Conducting a focus group allows for gathering diverse insights and perspectives from various stakeholders, which may uncover additional information that was not captured during individual interviews. Analyzing existing catalogues (A) does not directly engage stakeholders for new input, confirming project objectives (B) is not necessary at this stage, and expanding the interview list (C) may not be effective if the current managers are uncooperative.