Certification of Capability in Business Analysis (CCBA) — Question 139

A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach. What is an advantage of using this technique?

Answer options

• A. Experiencing the performance of the task in a hands-on approach
• B. Obtaining the opinions of the performers without management interfering
• C. Gaining clarity in the process by asking questions of the performer as it is being performed
• D. Identifying instances of informally performed tasks as well as any workarounds

Correct answer: B

Explanation

The correct answer, B, highlights that passive job shadowing allows the analyst to gather insights from the employees without management's influence, leading to more honest feedback. Options A, C, and D involve active participation or questioning, which may disrupt the natural workflow and potentially alter the results of the observation.