Certification of Capability in Business Analysis (CCBA) — Question 134

A business analyst (BA) is working on a project to revise the way a company bills its customers. At the onset of the project, the BA creates the following matrix:

Answer options

• A. Business capability analysis
• B. Stakeholder analysis
• C. Strategy analysis
• D. Root cause analysis

Correct answer: B

Explanation

The correct answer is B, Stakeholder analysis, as it involves identifying and understanding the needs and expectations of those affected by the project. The other options, while important in different contexts, do not specifically focus on the relationships and interests of stakeholders in a project.