Certified Business Analysis Professional (CBAP) — Question 92

An automobile manufacturer is undertaking a project intended to modify or replace the company's current timekeeping system. Negative employee reaction to change follows as word of the proposed solution spreads throughout the company. What could a business analyst (BA) do to prevent or reduce employee discontent?

Answer options

• A. Relay upper management support to stakeholders
• B. Record negative employee reaction as a project risk
• C. Propose cultural changes for the organization
• D. Report potential sources of dissent to management

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of recognizing and documenting negative employee reactions as a project risk, allowing for proactive measures to be taken. Options A and D focus on communication and reporting but do not directly address mitigating the discontent. Option C, while beneficial, may not be directly related to addressing immediate employee concerns regarding the timekeeping system change.