Certified Business Analysis Professional (CBAP) — Question 90

A company finalized the implementation of a new, corporate-wide database. After nearly three months of operation, the solution is repeatedly producing invalid outputs. A business analyst (BA) has been asked to investigate the solution's problem. The BA has been able to find several instances where the outputs from the solution are below an acceptable level of quality.
Which of the following techniques should the BA use to identify the solution limitations?

Answer options

• A. Risk Analysis and Management
• B. Root Cause Analysis
• C. Acceptance and Evaluation Criteria
• D. Business Rules Analysis

Correct answer: B

Explanation

The correct answer is B, Root Cause Analysis, because it helps in identifying the underlying causes of the quality issues in the outputs. The other options, while useful in different contexts, do not specifically target the identification of fundamental problems causing the low-quality results.