Certified Business Analysis Professional (CBAP) — Question 56

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

Answer options

Correct answer:

Explanation

The Balanced scorecard is the correct answer as it provides a framework for defining metrics that align with strategic objectives, allowing organizations to measure performance effectively. The other options, while valuable in their contexts, do not specifically focus on establishing a comprehensive set of performance metrics across different perspectives of the business.