Certified Business Analysis Professional (CBAP) — Question 370

What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?

Answer options

• A. Problem tracking
• B. Pareto charts
• C. Trend analysis
• D. Root cause analysis

Correct answer: D

Explanation

Root cause analysis is specifically designed to identify the primary reasons behind issues, making it the most effective technique in this context. Problem tracking, Pareto charts, and trend analysis are useful for monitoring and visualizing data but do not directly address the identification of root causes.