Certified Business Analysis Professional (CBAP) — Question 348

You are working with Tom, a key stakeholder, in your business analysis duties. Tom is asking you about the desired outcome for current business opportunity.
Which one of the following is NOT an example of a desired outcome?

Answer options

• A. Implement new machinery to complete the work processes faster
• B. Increase sales
• C. Reduce costs
• D. Reduce time to deliver a product or service

Correct answer: A

Explanation

The correct answer is A because implementing new machinery is a means to achieve desired outcomes rather than an outcome itself. The other options directly relate to measurable goals that indicate success in a business context.