Certified Business Analysis Professional (CBAP) — Question 31

Which of the following charts is described in the statement below?
"It shows the causes of a certain event. A common use of this diagram is to identify potential factors causing an overall effect. It helps identify causal factors and contributing causes."

Answer options

• A. Ishikawa
• B. Flowchart
• C. Process configuration chart
• D. Control chart

Correct answer: A

Explanation

The correct answer is A, Ishikawa, which is specifically designed to identify causal factors contributing to an effect. The other options do not serve the same purpose: a Flowchart outlines processes, a Process configuration chart depicts system setups, and a Control chart monitors process stability over time.