Certified Business Analysis Professional (CBAP) — Question 29

A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.
Which technique should the BA use?

Answer options

• A. Risk analysis and management
• B. Brainstorming
• C. Collaborative games
• D. Lessons learned

Correct answer: D

Explanation

The correct answer is D, Lessons learned, as it focuses on gathering feedback from stakeholders to identify areas for improvement and enhance future collaboration. Options A (Risk analysis and management), B (Brainstorming), and C (Collaborative games) do not specifically address the need for assessing stakeholder satisfaction or improving relationships based on past project experiences.