Certified Business Analysis Professional (CBAP) — Question 263

A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews.
After comparing the results, how should the BA resolve the variations?

Answer options

• A. Identify a few key stakeholders to resolve the conflicts
• B. Set up additional activities to collaboratively resolve the issues
• C. Remove requirements that cause differences
• D. Weight the results from the observation because it is more reliable

Correct answer: B

Explanation

The best approach for the BA is to set up additional activities to collaboratively resolve the issues (Option B). This allows for deeper discussion and understanding among stakeholders, ensuring that all perspectives are considered. The other options either limit stakeholder involvement, disregard important requirements, or incorrectly prioritize one method of data collection over others.