Certified Business Analysis Professional (CBAP) — Question 262

A solution implemented three months ago has decreased performance as the volume of transactions has increased. A business analyst (BA) is tasked with analyzing the performance of the application and providing recommendations.
What actions does the BA need to take?

Answer options

• A. Develop new performance metrics
• B. Complete a decision analysis
• C. Perform a root cause analysis
• D. Re-analyze the current performance metrics

Correct answer: C

Explanation

The correct answer is C, as a root cause analysis will help identify the underlying issues causing the performance degradation. Options A and D focus on metrics rather than addressing the root issues, while B is not directly relevant to performance analysis.