Certified Business Analysis Professional (CBAP) — Question 257

A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are automated. The loading stage requires the operator to load 100 cards after an alarm is raised. Sorting requires an operator to distribute each package based on the printed address into the appropriate delivery box.
Which stage should be assessed as the most likely to increase process inefficiencies?

Answer options

Correct answer: C

Explanation

The sorting stage is the most likely to introduce inefficiencies since it relies on manual intervention to correctly assign packages to delivery boxes based on addresses. This process is subject to human error and can lead to delays. In contrast, the other stages, especially printing and packaging, are automated and thus typically operate more efficiently.