Certified Business Analysis Professional (CBAP) — Question 247

Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders.
She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on.
Holly definitely prefers informal communications.
What is the danger Holly may experience with informal communications?

Answer options

• A. There is no danger; informal communications is a preferred business analysis technique.
• B. The stakeholders may address the business analysis team and the project team directly rather than communicate through Holly.
• C. Stakeholders may miss information and the requirements could become ambiguous.
• D. The stakeholders may not know who's in charge of the solution.

Correct answer: C

Explanation

The correct answer is C because informal communication can lead to misunderstandings and missed details, resulting in ambiguous requirements. While there are benefits to informal communication, options A, B, and D do not address the specific risk of unclear requirements that could arise from stakeholders not receiving complete or accurate information.