Certified Business Analysis Professional (CBAP) — Question 230

You are the business analyst for your organization and management has asked that you identify opportunities to improve the operations of the business. You notice that some of the stakeholders use several pieces of software and several duplicate activities within each software package to generate data reports for customers.
What type of recommendation can you make in regard to this observation?

Answer options

• A. You can address the automation of how the workers perform.
• B. You will need to perform active observation first to understand the processes in more detail.
• C. You can address the non-functional requirements of the activities.
• D. You will need to perform passive observation first to understand the processes in moredetail.

Correct answer: A

Explanation

The correct answer is A because automating the processes can significantly reduce redundancy and improve efficiency in report generation. Options B and D suggest observing the processes first, but this is less proactive than addressing automation directly. Option C focuses on non-functional requirements, which does not directly tackle the identified issue of duplicate activities.