Certified Business Analysis Professional (CBAP) — Question 22

A company with a big information technology (IT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders, including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn, feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables. All of the evidence is anecdotal and none of the groups could strongly substantiate their options.
What should the lead BA implement to identify areas of improvement?

Answer options

• A. A BA time tracking system
• B. Templates for BAs to use
• C. Workload plans of the BA
• D. Key performance measures

Correct answer: D

Explanation

Implementing key performance measures allows the lead BA to gather quantitative data that can identify specific areas needing improvement. The other options may help in organizing tasks or providing structure, but they do not directly address the need for measurable criteria to evaluate performance and effectiveness in the business analysis process.