Certified Business Analysis Professional (CBAP) — Question 191
A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper-based process. A few years ago the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements. The company stopped the effort and incurred a $500,000
USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of
Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process "˜stopped'.
During a brainstorming session on improvement opportunities, the Director of Human Resources repeatedly interrupts the group and states why the proposed ideas will not work. Which approach should the business analyst (BA) take to refocus the group?
Answer options
- A. Reschedule the session without the Director of Human Resources
- B. Ask the Director of Human Resources to observe in
- C. Pause the activity and reiterate the rules to the entire group
- D. Continue the activity with the group and provide a report
Correct answer: C
Explanation
The correct choice is C because pausing the activity to remind the group of the established rules helps to maintain order and ensure that everyone has a chance to contribute without interruptions. Options A and B are not ideal as they exclude the Human Resources Director, which could exacerbate tensions. Option D fails to address the disruptive behavior during the session, which could hinder effective collaboration.