Certified Business Analysis Professional (CBAP) — Question 116

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

Answer options

• A. Benchmark the clerk's performance against other roles and other companies
• B. Conduct further analysis to protect against false information based on insufficient data
• C. Propose a change in the organizational chart to give the clerk more responsibilities
• D. Verify the expected value and its perceived performance

Correct answer: B

Explanation

The correct answer is B because further analysis is necessary to ensure that the conclusions drawn from a two-day observation are valid and not based on insufficient data. Options A and C do not address the need for more data analysis, while D focuses on verifying performance rather than analyzing the underlying data quality.