IBM Maximo Application Suite v8.x Administrator — Question 34

A company is using Watson Assistant to improve customer support. The client has integrated the virtual agent technology to handle common inquiries and provide quick assistance.
How can Watson Assistant benefit the company in terms of customer support?

Answer options

• A. Reduce costs per contact
• B. Remove the requirement for all human agents
• C. Provide live agents who can speak multiple languages
• D. Check insurance claim details for non-native English speakers

Correct answer: A

Explanation

The correct answer, A, highlights that implementing Watson Assistant can lead to reduced costs for each customer interaction by automating responses to common inquiries. Option B is incorrect because human agents may still be needed for complex issues. Option C is not accurate as Watson Assistant does not provide live agents, and option D is misleading since Watson Assistant's primary role is not to check claim details but to assist with inquiries.