Google Workspace Professional Administrator — Question 62

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager. How can you create a system to assign conversations to different receptionists using Workspace?

Answer options

• A. Create a Google Groups Collaborative Inbox.
• B. Use App Script to design a ticketing system that marks conversation ownership.
• C. Contract with a third-party solution, such as ServiceNow.
• D. Create Google Tasks and assign them to receptionists to address unanswered questions.

Correct answer: A

Explanation

The correct answer is A, as a Google Groups Collaborative Inbox allows for shared management of emails, enabling receptionists to pick up and respond to unanswered queries efficiently. Option B, while a valid approach, requires additional development and is not as straightforward as using the built-in capabilities of a Collaborative Inbox. Option C involves outsourcing, which may not be necessary, and D does not provide a streamlined method for managing email conversations effectively.