Google Workspace Professional Administrator — Question 55

A user has reported that they did not receive an email from one of their normal correspondents. What information do you need to collect from the user to investigate the cause of the issue?

Answer options

• A. The email address of the sender and the subject and date/time of the missing message.
• B. The type of device the individual is using, including the OS version, browser, and browser version.
• C. The sender's domain so you can review their SPF and DKIM configuration.
• D. The sender's IP address, mail client, and mail platform.

Correct answer: A

Explanation

Option A is correct because obtaining the sender's email address along with the subject and date/time of the email is essential for tracking and investigating why the email was not received. The other options, while they may provide additional context, do not directly help in identifying the specific issue related to the missing email.