Google Workspace Professional Administrator — Question 52

Your organization has decided to enforce 2-Step Verification for a subset of users. Some of these users are now locked out of their accounts because they did not set up 2-Step Verification by the enforcement date. What corrective action should you take to allow the users to sign in again?

Answer options

• A. Disable 2-Step Verification per organizational unit so the affected users can sign in.
• B. Move the affected users into the exception group temporarily so they can set up 2-Step Verification, and then remove them from the exception group after successful sign-in is confirmed.
• C. Disable 2-Step Verification organization-wide so all users can successfully sign in.
• D. Move the affected users into the exception group permanently so they do not have to use 2-Step Verification going forward.

Correct answer: B

Explanation

The correct action is to temporarily move the affected users into the exception group, allowing them to set up 2-Step Verification and then remove them from the group. This ensures compliance with security policies while enabling access. Disabling 2-Step Verification entirely or permanently placing users in the exception group undermines security measures and is not a recommended practice.