Google Workspace Professional Administrator — Question 46

A user joined your organization and is reporting that every time they start their computer they are asked to sign in. This behavior differs from what other users within the organization experience. Others are prompted to sign in biweekly. What is the first step you should take to troubleshoot this issue for the individual user?

Answer options

• A. Reset the user’s sign-in cookies.
• B. Confirm that this user has their employee ID populated as a sign-in challenge.
• C. Check the session length duration for the organizational unit the user is provisioned in.
• D. Verify that 2-Step Verification is enforced for this user.

Correct answer: C

Explanation

The correct answer is C, as checking the session length duration for the organizational unit can reveal why the user is experiencing different sign-in behavior compared to others. Options A, B, and D do not address the core issue related to session length, which is essential for understanding the user's sign-in frequency.