Google Workspace Professional Administrator — Question 38

When reloading Gmail in Chrome, the web browser returns a 500 Error. As part of the troubleshooting process, Google support asks you to gather logs. How can this be accomplished?

Answer options

• A. Chrome > Window Context Menu > More Tools > Developer Tools > Network Tab > Reload the page to replicate the error > “Export HAR”
• B. Admin.google.com > Reporting > Reports > Apps Reports > Gmail
• C. chrome://net-export > Start Logging to Disk > Confirm validity with https://netlog-viewer.appspot.com
• D. Chrome > Window Context Menu > More Tools > Task Manager > Screen Capture List of Running Processes

Correct answer: A

Explanation

The correct answer is A because it accurately details the steps to collect network logs via the Developer Tools in Chrome, allowing you to replicate and export the error information. Options B and D do not provide the necessary network logs for troubleshooting the error, while option C, although it relates to logging, does not directly address the specific scenario of replicating the error in Gmail.