Google Workspace Professional Administrator — Question 35

Your organization is using Password Sync to sync passwords from Active Directory to Google Workspace. A user changed their network password and cannot log in to Google Workspace with the new password. What steps should you take to troubleshoot this issue?

Answer options

• A. Reinstall Password Sync on all domain controllers.
• B. Reauthorize the Password Sync tool in the Google Workspace Admin Console.
• C. Confirm that the Password Sync service is running on all domain controllers.
• D. Reset the user's password in Active Directory.

Correct answer: C

Explanation

The correct answer is C because ensuring that the Password Sync service is operational on all domain controllers is crucial for syncing the new password to Google Workspace. If the service is not running, the updated password will not be transmitted. Options A and B are unnecessary if the service is already functioning, and option D does not address the sync issue, as resetting the password alone won't resolve the login problem unless the sync service is active.