Google Workspace Professional Administrator — Question 145

An employee at your organization had very poor quality during a Google Meet video call from their laptop. They were at a coffee shop and not on the corporate network during the meeting. You must troubleshoot the issue quickly and efficiently. What should you do first?

Answer options

• A. Check to see if there was a Google Meet outage at the time of the meeting by using the Google Workspace Status Dashboard.
• B. Check the user’s participant statistics by using the Meet quality tool and entering the corresponding meeting code.
• C. Check to see if Context-Aware access rules were set to prevent Meet access from the user’s network location.
• D. Search for the Meet log events during the time of the Meeting by using the security investigation tool.

Correct answer: B

Explanation

The best first step is to check the user’s participant statistics using the Meet quality tool, as it provides direct insights into the video call quality issues experienced by the employee. While checking for outages or access rules can be useful, these steps may not give immediate information about the specific quality problems during the meeting. Investigating log events is also less direct in determining the cause of the poor quality.