Google Workspace Associate Administrator — Question 51

Your company’s help desk is receiving technical support tickets from employees who report that messages from known external contacts are being sent to the spam label in Gmail. You need to correct the issue and ensure delivery of legitimate emails without introducing additional risk as soon as possible. What should you do?

Answer options

• A. Ask employees to select the messages in Gmail that are being delivered to spam and mark them as Not spam.
• B. Contact the external senders, and tell them to authenticate their sent mail by using domain-based message authentication, reporting, and conformance (DMARC).
• C. Turn off more aggressive spam filtering in spam policies that are applied to the users’ organizational unit and add the senders’ mail system IP addresses to the email allowlist.
• D. Create an address list of approved senders so messages from these users bypass Gmail’s spam filters and recipients can decide whether they are spam or not.

Correct answer: A

Explanation

The correct answer is A because marking messages as Not spam helps Gmail learn that these emails are legitimate, improving future delivery. Options B and C suggest actions that may not resolve the issue promptly or could introduce risks, while D could lead to potential spam bypassing necessary filters.