Google Workspace Associate Administrator — Question 49

Your company recently installed a free email marketing platform from the Google Workspace Marketplace. The marketing team is unable to access customer contact information or send emails through the platform. You need to identify the cause of the problem. What should you do first?

Answer options

• A. Use the security investigation tool to review Gmail logs.
• B. Confirm that the "Manage Third-Party App Access" setting in the Admin console is enabled.
• C. Check the OAuth scopes that are granted to the email marketing platform and ensure the platform has access to Contacts and Gmail.
• D. Verify that the email marketing platform's subscription is active and up-to-date.

Correct answer: C

Explanation

The correct answer is C because verifying the OAuth scopes is essential to ensure the email marketing platform has the necessary permissions to access Contacts and Gmail. If these scopes are not granted, the platform will be unable to retrieve contact information or send emails. The other options may address related issues but do not directly resolve the access and functionality problem.