Google Workspace Associate Administrator — Question 28

Your organization’s users are reporting that a large volume of legitimate emails are being misidentified as spam in Gmail. You want to troubleshoot this problem while following Google-recommended practices. What should you do?

Answer options

• A. Adjust the organization’s mail content compliance settings in the Admin console.
• B. Advise users to individually allowlist senders.
• C. Disable spam filtering for all users.
• D. Contact Google Workspace support and report a suspected system-wide spam filter malfunction.

Correct answer: A

Explanation

The correct answer is A because adjusting the mail content compliance settings can help ensure that legitimate emails are not incorrectly flagged as spam. Option B, while helpful, relies on individual user action and may not address the broader issue. Option C is not advisable as it could expose users to real spam threats, and option D is unnecessary when the issue can often be resolved through compliance settings.