Google Workspace Associate Administrator — Question 12

During a recent Google Meet video conference, several employees reported that they could not hear the presenters. The presenters confirmed that their laptops’ microphones were working. The affected employees were all using company-issued laptops. You need to quickly diagnose the source of the issue. What should you do first?

Answer options

• A. Verify that the audio drivers on the affected laptops are up-to-date and functioning correctly.
• B. Check the Admin console to determine whether there are recent Meet-related notifications or alerts.
• C. Check if Context-Aware access rules were set to prevent Meet access from the user’s network location.
• D. Use the Meet quality tool for each affected user to analyze their microphone settings and configurations during the meeting.

Correct answer: D

Explanation

The correct answer is D because using the Meet quality tool allows you to assess the specific microphone settings and configurations during the meeting, which is crucial for diagnosing audio issues. Options A and B, while relevant, do not directly address the immediate problem of hearing presenters. Option C is also less pertinent since it concerns network restrictions, which may not be the root cause of the audio issue.