Genesys Cloud CX Security and Compliance Representative — Question 6

Select the built-in variables available in Scripts. (Choose three.)

Answer options

• A. Agent Name
• B. Queue Name
• C. Customer Preferred
• D. Language
• E. Agent Call Duration

Correct answer: A, B, D

Explanation

The correct answers are A, B, and D because these are the built-in variables specifically available in Scripts for reference during execution. Option C, 'Customer Preferred', is not a built-in variable, and option E, 'Agent Call Duration', is also not included as a built-in variable in this context.