Genesys Cloud CX Security and Compliance Representative — Question 5

Which dialing mode dials multiple contacts once an agent becomes available?

Answer options

• A. Power
• B. Predictive
• C. Progressive
• D. Agentless

Correct answer: B

Explanation

The correct answer is B, Predictive, as it automatically dials multiple contacts to maximize agent efficiency when they become available. Option A, Power, does not refer to a specific dialing mode, while C, Progressive, dials one contact at a time, and D, Agentless, does not involve agents at all.