Genesys Cloud CX Security and Compliance Representative — Question 3

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

Answer options

• A. Consult Transfer
• B. Invoke Secureflow
• C. Blind Transfer
• D. Schedule Callback

Correct answer: A

Explanation

The correct answer, 'Consult Transfer,' allows agents to consult with the receiving party before completing the transfer, ensuring that they do not need to remember the destination. 'Blind Transfer' sends the interaction without any prior consultation, which may not be seamless. 'Invoke Secureflow' is unrelated to interaction transfers, and 'Schedule Callback' pertains to scheduling future interactions rather than transferring them.