Genesys Cloud CX Professional — Question 70

Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

Answer options

• A. Short-Term Forecasts
• B. Schedules
• C. Long-Term Forecasts
• D. Forecast simulator

Correct answer: A, B, C

Explanation

The correct answers are A, B, and C because Genesys Cloud CX WFM includes functionalities for Short-Term Forecasts, Schedules, and Long-Term Forecasts, which are essential for workforce management. Option D, Forecast simulator, is not part of the core functionalities offered by Genesys Cloud CX WFM.