Genesys Cloud CX Professional — Question 68

You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

Answer options

• A. Add meaningful tags to the document.
• B. Add a priority of "High" to the document.
• C. Ensure that the document name is easy to search for.
• D. Number the document such that it appears on the top of the list.

Correct answer: A

Explanation

The correct answer is A because adding meaningful tags to the document enhances its discoverability within the system, allowing users to find it based on relevant keywords. Options B and D do not directly improve searchability, and while option C helps, it is not as effective as using tags in a comprehensive search context.