Genesys Cloud CX Professional — Question 65

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

Answer options

• A. Performance > Workspace > Dashboards
• B. Performance > Overview (Evaluations)
• C. Admin > Contact Center
• D. Admin > Quality

Correct answer: B

Explanation

The correct answer is B because the Performance > Overview (Evaluations) section provides real-time insights into evaluation scores and activities. Options A, C, and D do not focus specifically on evaluations or their real-time status, making them incorrect in this context.