Genesys Cloud CX Professional — Question 2

Select the features available in Genesys Cloud CX Architect. (Choose three.)

Answer options

• A. Play pre-recorded messages
• B. Convert text to speech
• C. Configure queues
• D. Create skills
• E. Receive and route calls

Correct answer: A, B, E

Explanation

The correct features in Genesys Cloud CX Architect include playing pre-recorded messages, converting text to speech, and receiving and routing calls. Configuring queues and creating skills are functionalities typically managed outside of the Architect interface, making them incorrect options in this context.