Genesys Cloud CX Professional — Question 112

On Genesys Cloud CX, the DNIS can only be a number or a Genesys Cloud CX user name.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because the DNIS can also include other formats beyond just numbers or usernames, such as alphanumeric strings. Therefore, saying it can only be a number or a Genesys Cloud CX username is incorrect.