Genesys Cloud CX Professional — Question 111

Which of the following is NOT a feature of Genesys Cloud CX contact center?

Answer options

• A. Human Capital Management
• B. Workforce Management
• C. Quality Management
• D. Automatic Call Distribution

Correct answer: A

Explanation

Human Capital Management is not a feature of Genesys Cloud CX contact center, as it focuses on managing employee-related processes rather than contact center operations. In contrast, Workforce Management, Quality Management, and Automatic Call Distribution are all integral features that enhance the efficiency and effectiveness of contact center operations.