Genesys Cloud CX Professional — Question 106

Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Answer options

• A. Recording
• B. IVR
• C. Digital Channels
• D. Human Capital Management
• E. Workforce Engagement

Correct answer: A, C, E

Explanation

The correct options are A, C, and E because Recording, Digital Channels, and Workforce Engagement are recognized add-ons in Genesys Cloud CX. IVR and Human Capital Management are not categorized as add-ons for this platform, making them incorrect choices.