Genesys Cloud CX Professional — Question 105

What is the correct statement about Divisions?

Answer options

• A. A user can belong to more than one Division
• B. Users can only access the Division they belong to
• C. Transactional objects (Interactions) are not division-aware
• D. A User can belong to only one Division, but can access as many divisions as needed.

Correct answer: D

Explanation

The correct answer is D because it accurately describes that a user can belong to just one Division while still having the ability to access multiple divisions. Option A is incorrect as it states a user can belong to more than one Division, which contradicts the correct answer. Option B is also wrong because users can access divisions outside of their own. Option C is incorrect since it implies that transactional objects do not account for divisions, which is not the case.