Genesys Cloud CX Professional — Question 103

What should you do to maintain high levels of security in the Genesys Cloud CX product suite, when a user leaves your organization?

Answer options

• A. Reset the user’s password.
• B. Rename the user account.
• C. Set the user to inactive or 30 days, then delete the user account.
• D. Create a role for former users and add the user to that role.

Correct answer: C

Explanation

The correct answer is C because setting the user to inactive for a period allows for any potential issues to be addressed before permanently deleting the account. Options A and B do not effectively remove access, while D may still allow for unauthorized access through the role created for former users.