Genesys Cloud Certified Professional – Reporting — Question 1

Which view displays current metrics and information about the queues if you have a membership?

Answer options

• A. Queues Activity
• B. Queues Performance
• C. My Queues Activity
• D. Queues

Correct answer: A

Explanation

The correct answer is A, 'Queues Activity', as this view specifically provides real-time metrics and information related to the queues for users with a membership. The other options either refer to different aspects of queue data or do not exist as views that display the current metrics.