Genesys Cloud Certified Professional – Architect — Question 6

To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.

Answer options

• A. Secure
• B. Inbound
• C. In-Queue
• D. Outbound

Correct answer: D

Explanation

The correct answer is D, Outbound, as outbound call flows specifically require a contact list and wrap-up code for proper functionality. Options A, B, and C do not necessitate these configurations in the same way, as they relate to different call flow types.