Genesys Cloud Certified Professional – Architect — Question 5

Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

Answer options

• A. 2,3,4,1
• B. 2,4,1,3
• C. 2,3,1,4
• D. 2,1,4,3

Correct answer: B

Explanation

The correct answer is B, as it prioritizes 'Emergency' calls first, followed by 'Holiday', then 'Closed', and finally 'Open', which is the appropriate order for handling calls based on urgency. The other options do not follow this priority structure, placing either 'Open' or 'Closed' higher than they should be.