Genesys Cloud Certified Professional – Architect — Question 28

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

Answer options

• A. Media Capture
• B. IVR Capture
• C. QoS Capture
• D. Protocol Capture

Correct answer: A, B

Explanation

When PCI DSS is enabled, it is essential to protect sensitive payment information, which leads to the disabling of Media Capture and IVR Capture, as they can store sensitive data. QoS Capture and Protocol Capture do not directly involve capturing payment card information, thus they remain enabled.