Genesys Cloud Certified Professional – Architect — Question 20

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

Answer options

• A. Timeout
• B. Inter-Digit Timeout
• C. No Entry Timeout
• D. Menu Selection Timeout

Correct answer: B

Explanation

The correct answer is B, Inter-Digit Timeout, as it specifically refers to the period allowed between digit entries in an IVR system. The other options do not accurately describe this function; for example, 'Timeout' is too vague, while 'No Entry Timeout' and 'Menu Selection Timeout' refer to different aspects of IVR interactions.