Genesys Cloud Certified Professional – Architect — Question 2

Which of the following components can be configured to read and write data from a CRM?

Answer options

• A. Set UUI Data
• B. Get Participant Data
• C. Call Data Action
• D. Set Participant Data

Correct answer: D

Explanation

The correct answer is D, as 'Set Participant Data' is specifically designed for writing data into the CRM. Options A, B, and C do not perform both read and write operations in the same way, with some being limited to either reading or performing actions without writing capabilities.