Genesys Cloud Certified Professional – Architect — Question 15

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

Answer options

• A. Transfer
• B. Transfer to ACD Flow
• C. Transfer to Outbound Flow
• D. Transfer to Flow
• E. Hangup
• F. Transfer to Secure Flow

Correct answer: A, C, E

Explanation

The correct answers are A (Transfer), C (Transfer to Outbound Flow), and E (Hangup) because these actions are specifically designed for handling outbound calls in the Call Analysis Responses. Options B, D, and F are not valid for outbound dialing scenarios, as they pertain to other call flows or secure operations.